East Carolina Animal Emergency

Early last Monday morning, I had to bring my beloved boxer, Manny, to East Carolina Animal Emergency. Unfortunately, his condition was very severe, and I had to make the heartbreaking decision to help him cross the rainbow bridge. As difficult as that moment was, especially being there by myself, Dr. Pendry and her incredible staff showed me the utmost compassion, empathy, and genuine care throughout the entire process. From the moment we arrived, I could feel how much they truly cared, not only for Manny, but for me as well. Dr. Pendry took her time to explain everything with such tenderness and understanding, ensuring I never felt alone during one of the hardest moments of my life. Her kindness, patience, and professionalism were deeply comforting, and the entire team treated Manny with the dignity and love he deserved. I am sincerely grateful for Dr. Pendry and the staff at East Carolina Animal Emergency. They turned one of my darkest moments into an experience filled with compassion and humanity. If I ever face another pet emergency in the future, I will not think twice about bringing my animal here. They were absolutely fantastic, and I wholeheartedly encourage others to support such a caring and dedicated team. Thank you again, Dr. Pendry and everyone at East Carolina Animal Emergency, you will always have my deepest appreciation.

Unfortunately my cat passed at home for a cardiac event or aneurysm right before they opened. I called before they opened by 10ish minutes and understood the receptionists hesitance as they were not open yet and did appreciate the fact that the call was even answered. although I was still emotional and was met with " we do not open until 8 so either you can call back or wait. ". I understood and have been in the veterinary field myself and was just very emotional. Chelsea picked up the phone after I told the initial receptionist well I guess there is nothing to do at this point and was very emotional. This was a very hard one for me knowing there was nothing else I could do and only wanted to ask quickly about aftercare but Chelsea was more than understanding and helped me with my questions and me being emotional and answered even a few moments before opening. Everyone was very transparent that I encountered and they got me straight into a room when I came in with my cat so that I did not have to sit in the lobby and cry. The tech/assistant that came in the room to handle after care was very understanding and let me kiss her and pet her before he took her back. I appreciate the care and understanding after the initial call and understood the initial phone response with them not being open just yet. Overall not being able to get into my regular vets and them being open after hours saved me an even bigger heartbreak. Thank you! Edit to update- I really want to thank you all for the beautiful card and ink paw prints. It really meant the world to my husband and I as well as your excellent care for Opal despite the situation. Thank you all!