I was super disappointed with this place. Despite the pandemic being over for quite some time, they’re still charging a 20% “COVID-related” service fee, which feels completely unjustified. The staff went over the karaoke rules, made us sign an agreement, and even required us to leave an ID, which seemed unnecessary and excessive. The worst part was the pricing. It’s around $60 per hour, but when we tried to leave after an hour, they told us there’s a mandatory two-hour minimum. This was never mentioned to us, and when we pushed back, they insisted we had been informed and pointed to one of papers on the wall as “proof.” It felt dishonest and frustrating. If the karaoke itself had been great, we might have stayed willingly, but it was awful. There was no remote control, so we had to walk up to the screen to select songs every time. Most of the music was pirated YouTube downloads with poor audio quality, full of noise, and completely unplayable—especially the Korean and Japanese songs. Many were remakes to bypass copyright, so they weren’t even the original tracks. All in all, it was the worst karaoke experience I’ve ever had. With the service fee and other charges, we ended up paying $150 for two hours of frustration. Definitely wouldn’t recommend and won’t be returning.

This was great fun and the food was outstanding, the best fried chicken wings I have had in a long time. The service lady was very kind and helpful too. Excellent service.

Best karaoke songs, yummy food and amazing service! I’d stay here all night if could

Great experience for both Karaoke and takeout. Definitely recommended for party and gatherings around SF. Will come again!

I had a terrible experience at this karaoke place for my friend's birthday party. First, the reception desk was extremely unprofessional. We called ahead to ask if they had seats and a room for around 10 people. The receptionist asked how long we'd be there, and we told her 2-3 hours. She said it was fine and asked when we could arrive. We told her we'd be there in about 20 minutes. However, when we arrived, she suddenly told us that they hadn't guaranteed a room and that we needed to have paid a deposit in advance. If there was no room available, why tell us to come in the first place? We wouldn't have driven all the way there if we knew! After some back and forth, at least the receptionist realized we had just called 20 minutes ago and finally compromised by providing us a room. While we appreciated the effort, this situation could have been avoided with clearer communication from the start. Second, once we arrived, it was already very late, and the service was awful. There was only one server managing multiple rooms, so we had to go to the front desk ourselves to order everything, which was incredibly inconvenient given that we had over 10 people. The food took an hour to arrive, and by then, some of our friends had to leave without eating. Overall, this was a terrible customer experience. They operate in such an old-fashioned way--no proper reservation system, can't keep their promises, and no online food ordering. Re: The receptionist specially requested to come to the front desk and ordered food and she never even mentioned the light at all

Really good KTV & Cafe. We had a great time celebrating my friend’s birthday. 5 stars

The store has a good environment, complete facilities, and the Chinese fried rice is very delicious.

Food was tasty, good portion, fair price. Service was slow with only one waitress/cashier on the floor. It can take 15 -30 minutes to get your food cooked. Kitchen has two person working. The menu is just too many items to choose from.

The best food I’ve ever had, I’m usually in town for work purposes and the fact that they close up until 1:30am helps with my schedule and am able to get food from them. The only reason I don’t give them 5 stars is because of the lack of customer service and friendliness. I believe that could be improved by the whole staff and whomever is responding to these reviews. Sometimes all it takes is for a simple apology and move on. Again, the food absolutely awesome and I will continue to enjoy this dishes every time I get a chance.

Good spot for Chinese food near the airport, check the cafe opening hours before you stop by. I love their food, Hong Kong style fast food. Usually very quiet here. Credit cards accepted here, if you want something else besides pizzas and hot dogs from Costco this is the restaurant you want to visit.