I had a terrible experience at this karaoke place for my friend's birthday party. First, the reception desk was extremely unprofessional. We called ahead to ask if they had seats and a room for around 10 people. The receptionist asked how long we'd be there, and we told her 2-3 hours. She said it was fine and asked when we could arrive. We told her we'd be there in about 20 minutes. However, when we arrived, she suddenly told us that they hadn't guaranteed a room and that we needed to have paid a deposit in advance. If there was no room available, why tell us to come in the first place? We wouldn't have driven all the way there if we knew!
After some back and forth, at least the receptionist realized we had just called 20 minutes ago and finally compromised by providing us a room. While we appreciated the effort, this situation could have been avoided with clearer communication from the start.
Second, once we arrived, it was already very late, and the service was awful. There was only one server managing multiple rooms, so we had to go to the front desk ourselves to order everything, which was incredibly inconvenient given that we had over 10 people. The food took an hour to arrive, and by then, some of our friends had to leave without eating.
Overall, this was a terrible customer experience. They operate in such an old-fashioned way--no proper reservation system, can't keep their promises, and no online food ordering.
Re: The receptionist specially requested to come to the front desk and ordered food and she never even mentioned the light at all