My husband recently went for a root canal treatment with Dr Yeow Wen Yang, and unfortunately, it was a very disappointing and distressing experience.
The procedure was extremely rough and very painful. Midway through, they even had to change room because the instruments in the first room were dull which felt highly unprofessional and concerning. Proper equipment should be checked and prepared before starting any procedure.
There was also a lack of proper consultation and clear explanation from Dr Yeow, which resulted in us having to return again. The delay in completing the treatment left my husband in significant pain and caused several sleepless nights.
On top of that, we were charged additional consultation fees that felt unnecessary, especially since the follow-up visits were due to incomplete treatment and insufficient explanation from the beginning.
To make matters worse, another dentist later informed us that the clinic does not have the proper equipment required for this treatment and recommended that we seek care at another clinic. This was extremely frustrating, as this should have been communicated clearly from the start instead of putting my husband through unnecessary pain and expenses.
Think twice before coming here! We hope the clinic takes this feedback seriously and improves its standards in equipment readiness, transparency and patient care.