It’s 8:30 a.m. on a Friday, the Spurs are playing, and I’m doing some work around the house—filling gaps in my wall with metal grating while watching the game. I didn’t realize there was an old, exposed 220V wire inside the wall. The wire touched the metal grating and caused a huge spark and flame. I later saw that the wire had been stripped by critters.
The wire and the grating were right next to each other, and I couldn’t find the fuse that the old wire was connected to. I knew this was an immediate fire hazard that needed to be addressed ASAP. I called several 24-hour electricians and got the same AI phone-answering system every time. All of them said I’d need to pay a couple hundred dollars just for them to hear the issue.
Then I called Dunn Electric. Stetson answered the phone, and I explained the situation. Instead of charging me just to hear the problem, he called me back and FaceTimed me. He walked me through cutting power to the wire, guiding me through each fuse box until the fire hazard was completely eliminated. This was about 45 minutes on a Friday night during a Spurs game.
I offered to pay him through Cash App, and he refused. He said he was just glad the hazard had been neutralized. In a world of AI answering bots—where every other company is nickel-and-diming its customers—thank God we still have people like Stetson. A real electrician looking out for a future customer.
Unbelievable customer service, trust, and professionalism. Rare traits in today’s world. You will not be disappointed