I can't give an effective review of services because my vents were just cleaned. I would have liked for a representative to brief me on their findings. Instead, two reps came in- asked where the outside vent was and proceeded outside. The next person I saw was a third representative procuring payment. No briefing regarding the vent, "It was clogged. It was clean. There were no issues." Nothing. It took less than 10 minutes to complete. I guess I'll update if there are any issues in the future.
The representatives were courteous and professional. I currently plan to use again, but I'll be in their back pocket next time.
I am updating my review to reflect my sincere appreciation for having received a call from the owner of the company regarding my review. It's not very often you provide a review and hear back from the organization, let alone the owner. He expressed his concerns and assured me my concerns were addressed and he appreciated my review.
As I indicated in my initial review, I will utilize their services again, and speaking with the owner only confirms what I felt- a genuine business with a focus of exemplary work. I will be recommending them to family and friends!