Absolutely appalled by the service from this company. We called them out to fix a leak in our hot press, and the main plumber sent his colleague. It cost €280, which, while very expensive, we didn’t mind paying since it was an emergency. The plumber spent only about 10 minutes on the job and told us it was a simple fix. We were reassured that the issue was resolved with peace of mind we went away for a 4 day trip and we trusted them that everything was fixed. But then when we came back 4 days later, the pipe was leaking again, and our kitchen ceiling was completely destroyed with water damage!
When we called to complain, the plumber had the audacity to say it wasn’t their fault because the pipe was defective, and all their job was to do was to tighten the bolt. Why weren’t we told about the defective pipe or given any other option to fix it properly? They couldn’t—or more likely, wouldn’t—provide any solution or resolution, considering they didn’t inform us adequately of the risk of the leak happening again.
They failed in the emergency plumbing job they were paid to provide, and not only that, they failed to offer any resolution for the problem they caused. Instead of taking any responsibility, they got defensive and aggressive when we raised legitimate concerns.
This entire experience has been a disaster. The lack of accountability, poor communication, and unprofessional attitude have caused unnecessary stress and damage. I would strongly advise others to avoid this company.