Dreamlawn was hired last year to winterize my 1 year old sprinkler system that was working perfectly fine before they touched it.
The tech that did winterization did not seal the water line. No plug was used to blowout, no teflon tape or tread sealant. The pipe was wet & dripping. He is no longer with the company.
The different tech that came out this spring to turn sprinklers on failed to see that it was not winterized correctly either.
Leaks started immediately after, as my water bill went from $53 to $453. And a second bill for $500 two months later. Backyard was a swamp. Finally realized valve box was full of water, and was filling with water even after water to system was shut off, due to the leaks.
5 out of 8 valves had to be replaced that were cracked from sitting in water. Company that fixed it (who installed system) provided detailed invoice of each part replaced and why, and said was because system was not winterized properly.
Dreamlawn only agreed to refund me the $198 for winterization/spring turn on.
They refuse to refund me the $420 I spent to repair the system, or the $807 in water bills from the leaking. They refuse to accept responsibility because they were "not allowed to fix it". Dreamlawn wanted me to wait 2 days to come look at it, company who installed it came next morning.
And why would I want the company who broke it to fix it??
Regardless, I am out $1200+ because of them. On a brand new sprinkler system. Horrible company to do business with.