Dream Windows & Doors

Had 4 roof lights and 2 large bifold doors fitted and this company did a really good job of it. Good quality products too. Very helpful staff.

Recently had some bifold doors from dreams and they are amazing, especially the built in blinds, we have received so many compliments about them! The doors are of great quality and look fantastic. The whole process of ordering was great, we were able to visit the showroom where we were shown the different options (colours, blinds, cills etc) which helped make our decision. The process of ordering was very simple and nothing was too much for the team. The prices are very reasonable as well. I would highly recommend and would deffinately order again in future!

My experience has been very poor. Following an order of multiple products, we endured numerous fitting date no shows / delays and product failure. We have been extremely patient, but the after sales service has appalling. We are now left with ill fitting, miss matched doors, which look odd and have huge gaps. The company directors are aware of the issues, they have seen them in person, and they have made, and broken, countless promises to resolve. Update - 30/11/2020 Its now 140 days since we reported the gaps in our bifold doors. Our house has been freezing in the recent cold weather. The gaps are so big you can slide knives and forks from inside to outside. John and Stuart don't have the integrity to deal with it. Emails are are not replied to, phone calls are dodged etc I hate to post negative reviews, especially in the current climate. Sorry to all the decent staff at Dream. I feel I need to attached the photos of the product to prove the poor quality of our product.

Our builder recommended Dreams for bifolds for our kitchen renovation. The day before installation we were advised the machine that makes them was broken and they were waiting for an engineer so they couldn’t come. They came 2 weeks later but by this time our builder had gone on holiday. The doors were fitted but a few days later I noticed the sealant outside was a mess so I called to see if they could sort it. I was told to send photos but then had to keep chasing to get a date to rectify, I was told the engineer had to book the date. At one point I was told they have to prioritise customers whose doors don’t work, I understood this but it took 3 weeks to get it sorted. The doors were fitted in October so were only opened a handful of times until the nice weather arrived in April. When we started using them, we noticed they seemed to catch and didn’t open easily so on Friday 25th April I called. I was told Karen who I needed to speak would call me back. I waited all day but got no call so that evening I emailed. On the Monday I received an email back advising that they were waiting for the engineer to come back with availability and they would call me. I also said I was only free on Thursdays and Fridays.. On the Thursday I opened the bifolds to remove a sofa from our kitchen and could not close them again,they were catching on the bottom. I called again and said I couldn't close them and was told quite abruptly ‘I suggest you don’t open them’!! Also they couldn’t do anything as the engineer was on holiday till Tuesday, which was never mentioned earlier in the week. We had to remove a bit of plastic from the doors to shut them. The following week I waited all week for a call but none came so I called them again. I was then told someone could come on Wednesday, I said there was no one home and could they come Thursday or Friday but was told that wasn’t an option. I said I’d get my son who works from home round the corner to let them in if they could ring him first. At 8:15 on the Wednesday morning I got a call at work to say they wouldn’t be coming as someone was off sick. I was told I’d get a call on the Thursday to let me know when they could come. I waited till 4:30 on the Thursday but no call. I then sent an email stating the previous issues I’d had and saying I’d been more than patient but please could they book me in and listed all the days during May that someone would be home. Ten minutes later I received a phone call from Karen, her opening line was ‘I’m very disappointed in your email’. She then told me I’d got her in trouble as they were doing me a favour as I wasn’t their customer, the builder was. I’d paid them directly and signed the order confirmation. She said she hadn’t called me earlier as she’d been busy with customers but as I’d been let down the day before, ringing me back on Thursday morning should have been a priority. She said someone would visit on the Friday. He turned up on the Friday and said ‘ Oh, you’ve fitted these yourself’ I said we hadn’t, they had. It turned out our builder hadn’t put in any sort of lintel so the doors weren’t secured at the top and they were sagging. He said their guys would have told the builder at the time, I told him the builder wasn’t there!! I said surely they shouldn’t have fitted them but he changed the subject and said it could be easily fixed. He said he’d sort a report out and they’d get back to me. I have heard nothing since!! I then got a couple of other builders out to look at the job as I had lots of issues with my original builder. I had a steel plate welded in then got another glazing company in to look at securing the doors. They advised the doors had been fitted flush to the outside wall which was incorrect and could cause damp. I have had to have some of my flooring uplifted and they came yesterday and removed and re-situated my doors. They have secured them all round and they now work beautifully and look right. Apparently the fitting of the doors was very poor. Obviously all this work has come within a big cost but at least they are now right.

Dream by name , dream job from start to finish. Had my 3 door bifold doors with integral blinds fitted 2 days ago and I love them so much keep inviting friends and family round to show them off. Karen in the office was patient and really helpful. The job kept to time, came in kit form ,was built on site transforming my conservatory. Luke and Jake the installers were great they were timely, tidy and helpfully talked me through the operation of the doors and blinds. Came down yesterday to a "hazy sunshine" filled room despite the wet grey miserable weather outside. Now considering changing my use of the space thanks to the new dimension the doors and blinds bring to it. Totally recommend the product and the company Thank you Angela

Had bi fold doors, roof light, large window installed. They look fantastic! Great service throughout!

Out of all companies we spoke to for bi folding doors, Dream had the best service and price by far.

Professional from start to finish, installation was quick and so pleased with my new bifold doors they are lovely. The fitters actually manufactured the doors themselves which just goes to show how skilled they are, fantastic local company can not recommend them highly enough, thank you Dream bi folding doors.

We recently purchased two 3 Leaf Bi Folding Doors, with integral blinds, from Dream Bi Folding Doors and we are absolutely delighted with the end result. The entire process, from initial contact to the completion of the installation, was effortless and reflected the very high standards of this company. The on-site installation team were extremely courteous and professional, and the quality of their work was outstanding. It must also be said that the customer service provided by Karen was exceptional. We have absolutely no hesitation in recommending this highly professional company. Thank you, Dream Bi Folding Doors, for an excellent job.

I’ve just had 3.6 m bifolds fitted. 3 panels. Dreams were the cheapest of the 5 quotes I got for the same door. Fantastic service and quality door. The company is very professional and provide a first class service every step of the order process. Very quick turn around too.