This dental office is awful. If you read nothing else, Call your insurance to verify what they say because they tried getting me in to do something NOT authorized!!! This is the final straw in our time here.
Our insurance did not cover our old office due to a change and we switched here based on the reviews. The cleanings are not thorough at vaca valley. My daughter came out with plaque and a visit at oral surgery said the cleaning needed to be redone. He was even horrified at how bad the work was with her teeth. Took her back and the doctor at Vaca Valley lectured, "this is why you need to come in every six months". We do come in every six months and she was extremely rude. I was shocked at how condescending she is.
My checkup showed I had the start of a cavity but Doctor Romeo said come back when it starts to bother you. When I called, when it started bothering me, they wanted me to do another cleaning and xray before they would fix my pain and consult. I am in pain now, not a month from now when it is worse!!
Why wouldn't they just fix it right then and there if I had to jump hoops when it hurr? I felt they were trying to scam more money out of me. They over charged me for one visit and I have a huge credit I now have to fight to get back. They would not let the insurance process my payment first and wanted money up front. I have to get my money refunded and switch offices.
Thankfully, I called my insurance to verify I can not have more mouth xrays and if I had scheduled the appointment I would have had a full bill for the visit.
This place is a mess and a nightmare. Save yourself a headache and go somewhere else!!!