Downriver Spring Complete Car Care

Downriver Springs exceeded my expectations from start to finish. The entire team was professional, knowledgeable, and incredibly easy to work with. They took the time to explain everything clearly, answered all my questions, and treated my truck like it was their own. The quality of the work speaks for itself — my lift came out absolutely perfect, and the ride quality is exactly what I was hoping for. Everything was done on schedule, communication was solid throughout the process, and there were no surprises. It’s hard to find shops that truly care about both craftsmanship and customer experience, but Downriver Springs nailed it. I couldn’t be happier with my lift and wouldn’t hesitate to recommend them to anyone looking for top-tier work. I’ll definitely be coming back for future upgrades.

While in for a repair, their inspection found another issue I wasn’t aware of. They sent me pictures of the issue. Then while doing those repairs another issue became evident. That repair was covered by the manufacturer warranty, so it had to be done by the dealership. I couldn’t get in for at least 2 weeks. Steve contacted someone he knew at another dealer and got me in in 3 days. Definitely trustworthy, fair on pricing, and they get the work done quickly.

Funny story—I own two Ford Explorer STs [his and hers], and both developed flex pipe issues around the same time. I purchased Lethal Performance 2.5” flex pipes and initially planned to install them myself. While I was able to remove the factory flex pipes, installing the aftermarket ones turned out to be far more difficult than expected. I contacted Downriver Springs, and they were able to handle the installation without any issues. The first vehicle was completed the same day, and the second was finished and ready for pickup the following day. Considering how busy they are, the turnaround time was completely reasonable and what you would expect from a high-quality repair facility. Labor pricing was fair and transparent, especially given the difficulty of the install and the level of workmanship provided. Overall, excellent service and a shop I would confidently recommend.

Charged for Their Own Mistake — Requesting a Fair Refund UPDATE as of October 29th 2025 During our initial phone call, the shop owner, Steve, suggested he would issue a refund only if I took the review down. I made it clear that the refund would not be tied to removing the review, since my experience with the shop doesn’t change if they don’t take responsibility for their mistake. If they were willing to acknowledge the error and take proper responsibility, that would be the only reason I would consider updating the review. Because they refuse to admit fault, this review will remain as-is. I want future customers to be careful this shop appears willing to charge for extra work that they themselves caused, rather than covering mistakes made during service. Since they have ignored my attempts to resolve the matter, I will be proceeding with small claims to recover the amount owed. (I will keep everyone updated on the outcome.) I brought my 1996 Corolla here to have a stripped vehicle speed sensor (VSS) bolt removed. During the work, the shop dropped part of the sensor into the transmission and told me they would charge extra to remove it. I was subsequently billed $191.63 (about 32% of my total bill) for labor, parts, fluids, and proportional fees/taxes to fix their mistake. At the time, I didn’t realize charging me for work caused by their mistake was prohibited, but I later confirmed that under Michigan’s Automotive Repair Act, a shop cannot bill a customer for labor or parts caused by poor workmanship. This portion of the bill is clearly the shop’s responsibility. I value transparency and ethical business practices, and I hope the shop agrees to resolve this promptly. I am requesting a $191.63 refund for the work caused by their error and am open to resolving this privately for a fair outcome.

Took my van in that was shaking and pulling hard. Steve gave me a great price, honest opinion on what was wrong(I’m a heavy truck mechanic myself so I know he was truthful) and repaired very quickly. Recommend their service to anyone who asks me. Thank you Steve!!! Van drives like new with 180k miles. Thanks again.

Downriver Springs is our go-to for fleet service because they prioritize uptime. They consistently get us in quickly so our techs are back on the road, and they treat us right with reasonable pricing and clear communication. Over the years they’ve handled everything from simple inspections to heavy engine repairs—and they do it fast. For a business like ours, downtime is expensive; it’s literally more valuable for me to pay Downriver Springs today than wait months on “free” warranty service while a truck is out of service and not making money. They take care of us every time—highly recommend.

Every time they have my car they take good care of it. Their labor rate is fair. They are honest about what needs to be done and what can wait. I appreciate this about a shop.

I was just traveling through, but needed an alignment on my lifted Tundra. I got there at 8am, left at 10am. The staff and techs were informative and thorough. My truck drives great now. I went there off a referral from a local friend who trusts them, and now so do I.

New to the area and have 5 vehicles to maintain, this was the first place I've gone to and...what a great experience! They are excellent communicators and despite being very busy (popular) they committed to getting a full brake job done the same day and stayed late to honor that. Excellent customer service sadly is rare these days but Downriver Spring hasn't forgotten. Definitely going back when I need something, thank you to the whole team!!

I highly recommend this shop. They are the most trust worthy shop I have ever dealt with. The staff is extremely knowledgeable. They give you detailed estimates, with pictures, for you to approve the work needed. There wasn’t a question that I had that they didn’t answer and not once did I feel I was being talked down to. Their pricing is fair and their work is great.