We received a phone call from a client in Orleans, Ottawa indicating that their Samsung front-load washing machine was not spinning. Thankfully, our office manager was able to dispatch a local Orleans, Ottawa appliance repair technician to diagnose the broken washing machine.
When the technician arrived in the Orleans residence, the washer was displaying an error code which meant the washing machine position sensor could not sense the position of the drum and measure the rotation of drum's spin cycle.
The technician informed the client that the washing machine drum sensor part needed to be replaced. The total cost of the washer repair was disclosed and the customer decided to go ahead with the repair. Therefore, the initial service call was waived.
Our appliance repair technicians see this problem often because of overstuffing the washing machine. When customers overload the washing machine, it creates more stress on all the washing machine components like the sensor, motor, or suspension. Sometimes it's possible that the sensor simply failed over time.
This Orleans resident was happy that their washer was fixed on the spot as our appliance repair technician had the part in stock with them in their service van.
When you need an efficient appliance repair service, Doctor Appliance is here for you.
