Dixie RV Doctor

I called the RV Doctor when my furnace wouldn’t come on in December. Patrick was there within a couple hours. He fixed my furnace that day and was willing to to come back and look at another issue I had. I believe he was fair and honest. I will always call them first😁

Awesome expertise, service and value. Two slide outs got stuck on the first night of our month long trip with two big dogs in our RV! Patrick and Trevor were able to quickly fix one slide out and went above and beyond to track down a part (slide out controller) to fix the other. They really knew their stuff, were very professional and just charged me just the one hour minimum labor. We were very grateful for what they did and for being able to get back on the road.

i’m so happy i called them! i got my furnace fixed by art! he had the tools and expertise to efficiently diagnose the problem… and took all the incredible steps to repair it right there! i’m warm on this 31 degree night while traveling back home :) thank you!!! he did this on thanksgiving eve none the less!

Thank you Patrick for your fast response . We had an alarm going off with the LPC unit in our motorhome. We were so concerned. I called Patrick, explained the situation. He came out, replaced the unit with a brand new unit. The old one had expired. We also questions because we are learning. Patrick is so knowledgeable and so kind. Thank you again Patrick, Sandra Krok

I called him on a Saturday while I was passing through town and he said he would take a look at it. Because I had lost all my 110 power, and I was In the middle of a month, long vacation trip. He was very thorough in his investigation, and removed a skid plate, that exposed⁰ the second generator of which the belt had come off. A discussion was made regarding the generator. But in the end, we decided not to replace it. I came back Monday morning after spending the weekend in a campground, and he installed a new belt. Put everything back together and I was on the road. Professional caring took me in on a Saturday. I was impressed very professional shop.

Exceptional Service Quality, But Transparency is Needed on Pricing Overall Rating: ⭐️⭐️⭐️⭐️(4 out of 5 stars) I want to start this review by unequivocally stating that the technical work performed by Dixie RV Doctor was exceptional. The laborers were professional, knowledgeable, and the quality of their repairs was solid and completely trustworthy. They are truly great to work with on the job site, and for quality of service alone, they deserve a resounding 5 stars. However, the experience of settling the final bill is where they lost stars due to a significant lack of transparency regarding the total cost. The unexpected charges made the transaction feel like a "gotcha game" rather than a professional exchange. I trust them to do the work, but I will think twice about using them again in the future when it comes to on-site work due to the surprise billing. The Breakdown of Pricing Issues: Dual Laborer Charge: It was not made clear that if two people are sent to complete the job, the hourly rate is charged per laborer. What I expected to be a $149/hour charge suddenly became $298.00 per hour because two technicians were present. This significant doubling of the expected cost must be communicated upfront. Labor Billing Discrepancy (8 Billed Hours for 5 Hours Worked): The billing process was complicated by a significant discrepancy between the time billed and the actual observed work time. The team was late, starting at approximately 11:00 AM instead of 10:00 AM, because they had accidentally driven to the wrong location first. While I accepted the delay, the final bill showed the team worked 2.5 hours on the Generator and 5.5 hours on the Quick Seal Leak Inspection/Fix, totaling 8 billed hours. However, they were only physically working on-site from 11:00 AM to 4:00 PM, which is 5 hours of actual work time give 30 min. This means I was billed for 3 hours or 2.5 hours if I include 15 min at the start, and 15 at the end. Either way the unaccounted-time, is unacceptable. Hidden Service Fee: In addition to the quoted hourly rate, an unexpected $85.00 Service Fee was added to the bill. This was never mentioned during the pre-work discussion or the quoting process. Credit/Debit Card Fees: The quote provided did not include any mention of fees for using a credit or debit card. These fees were only applied after the work was completed and the final bill was presented. Recommendations for Transparency: To prevent this issue for future clients and ensure a better customer experience, I have two strong suggestions for Dixie RV Doctor: Mandatory Pre-Job Consultation: Before any work begins, the technician must sit down with the customer and walk through the proposed scope of work and all associated fees (hourly rate, per-laborer rate, service fees, card processing fees). This will eliminate the "gotcha" moment when the bill is settled after the job is done. Re-evaluate the Service Fee: The $85.00 Service Fee should be clearly defined as a trip charge or cancellation fee, only applied if the customer cancels or changes their mind after the truck has been dispatched, and not a standard, hidden fee added to a completed service. In summary, Dixie RV Doctor delivers high-quality, reliable work, and I trust their technical expertise entirely. My hope is that they improve their quoting and billing process to ensure complete cost transparency before starting work.

Jaxson fixed us right up! Fixed our furnace so we'd stay toasty warm and found a few issues I hadn't noticed and we were able to repair them earlier while they were easier to fix! Appreciated the quick quality service and fair treatment!

Patrick was great to work with. Made himself available outside of normal business hours, stayed in good touch leading up to the appointment, then methodically diagnosed and fixed a problem with the secondary alternator that powers the lithium batteries in my rv.

Patrick was awesome! We were camping in 107 degree temps and our AC failed. He came out, evaluated our issue, gave us a breakdown and our options. He also handled all of the technical parts with our warranty company. He brought us a new AC unit and installed it while my family was able to still enjoy our vacation without skipping a beat. If you have an immediate need or just need an expert to help with your RV needs Patrick and the RV Doctor team is a strong 10/10 recommendation.

Having arrived at an RV Park in Utah, it became crystal clear that the refrigerator and freezer in our new motor home was not working. We called Dixie RV Doctor to see if we could get help with it. A very sweet man named Art came to help us within the hour!!! We honestly could not believe it! He checked out our new (dead) unit, pulled it out of the wall and not only contacted the manufacturer right there and then but also various outlets to get us a new refrigerator. He was incredibly professional and informative. Thank you so very much for caring enough to get here quickly and spend the time to help us! We appreciate everything you did.