Discount Carpet & Flooring

I had two separate renovations with Discount Carpet and each and every time they did an amazing, fabulous job. They have to best team for installation and price wise also they are unbeatable. Thank you again Discount Carpet team! Special thank you Ann!

They installed and leveled my floors with a 10 year warranty. They said they wouldn’t honour the warranty if they didn’t do the levelling. Now, the floors are ripping apart at the seams, they are falling apart. They refuse to answer my calls or emails. This will be taken to litigation I guess. Do Not Use This company. If you’re a family your kids will get hurt on these floors. Me and my whole family has already.

Had such a great experience at Discount Carpet & Flooring! The service was super fast, prices are really good, and the quality is amazing. Everyone there was so nice and easy to deal with. Totally recommend them!

Out of the many places I contacted, Discount Carpet & Flooring was the quickest and responded back via text with samples immediately. I was able to book for the same week and within 3 days of contacting, the carpet was removed and replaced. The deposit secured by booking and the carpet that was shown to me. I would use them again!

One of the first things we wanted to do was to change our flooring. Of all the places we went to, Sophia at Discount Carpet and Flooring was by far the most knowledgeable (and friendly!). She walked us through all the options and discussed the pros and cons. She provided us an estimate and also provided us all the information we needed to obtain strata approval. She took the time to explain all the steps and answered my (very many) questions. Our installers (Mahmut and Juan Pablo) were also amazing. We had to change the plan multiple times due to us not knowing how the previous floors were installed and I really appreciate their patience with this project. They were kind, skillful and kept me updated regarding the progress. Thank you so much!

Horrible experience TLDR: If you want horrible workmanship and bad customer service, go here. Otherwise go with somewhere like Home Depot, we did in the past and was in hurry this time so went with Discount Carpet and Flooring and deeply regret our decision. Background We are planning to sell our 2-bedroom apartment and got Discount Carpet and Flooring to help us change the carpets of the 2 bedrooms. The job was not well done with loose edges/corners, we didn’t immediately notice them as carpet trims were left all over the floor and the installer left all the extra for us to throw out. We had professional cleaners coming in a few days so figured we will do a more detailed check afterwards. Unwillingness to Address Issue After the cleaners came, we were able to see clearly spots that were not done properly. We contacted the store many times with pictures provided and were told that the carpet installer would contact us – he didn’t, and we kept following up with the store and they just continued to say that the installer would and later stopped answering all together when I tried to call. We eventually remembered that the installer called us the day of installation so we called the number back and the overall attitude was bad, he acknowledged that Discount Carpet contacted him but didn’t say why he never tried to reach out until we called him about the issue. When asked if this will be part of warranty (1 year of workmanship is guaranteed per the invoice provided), he insisted that he must see first because it did not look like that when he finished the job (without any photo proof aside from straight denial). Greedy Dishonest Installer (Al-laham or Moe) He finally came and insisted that it would be impossible that he left the job site like that (again with no proof to support himself). It really was just very disappointing at this point as we never wanted to make it a big deal, we can understand that sometimes a job is not well done, and people have to come back and do small fixes and we have been trying to be patient throughout the entire process. However all the installer wanted to do was turn this into extra billing. We mentioned that there is a warranty, and we should call the store together. He called but didn’t want to put the phone on speaker so everyone can speak, instead he just walked away to speak privately, upon return he started looking for new excuses claiming that this job was finished over 2 months ago and we are only calling now, to which we reminded him to look up the invoice again. The installation date was August 12th and today is September 11th and we have reached out over a week ago about this. Then it just got worse, the installer must have been overwhelmed by facts and just claimed “I will leave if you can’t be respectful”. We were continuously disrespected throughout the process but it was the installer who decided it was too much. Rude Owner Called Discount Carpet again to inform them that the installer just decided to leave. About 10 minutes later they called back and said he would come back and fix it, which we kindly refused as all trust was lost and we didn’t feel comfortable in letting him back into the apartment anymore. We asked about the possibility of having another installer come fix it instead. The person on the call said she had to ask the owner to call back. Another 10 minutes later, the owner called and said the only resolution is that I let him come back and fix it because the installer is legally required to finish what he started (interesting we are on the receiving end of that conversation, shouldn’t they have had this conversation with the installer before they came back?). At the end, the owner said that it would cost him another $400 if a new installer was sent so he wouldn’t do it and was trying to force us to let the original installer back while we expressed how uncomfortable we were. At the end he asked, “do you need me to teach you how to handle the situation?” which was also totally uncalled for. So overall extremely unsatisfactory interaction.

UPDATE: I had give a very good review before abut since then this happend, about 6 months ago we replace this flooring in an office space and now they are saying this is installation issue when clearly is not, This flooring was installed by a 25 years ticketed Carpenter, not any jack of all trades, this company will blame you and they wont back up their product. PLEASE don't buy anything from here. I was happy as you can see and bought lots of flooring but this won't be the case anymore. According to them they send their installeer at site the installer did tge inspection and he said that if self level was done then the material was faulty, I have proof that self level was done but still they won't take any responsibility. Please save your money and buy somewhere else. was very helpful she gave me a few samples and the discount on flooring is very good, I will definitely be buying here again.

We are beyond disappointed with our new carpets. They look awful just after six months of installation. We received no guidance or support when choosing carpets for our place. We tried to put in a warranty claim since the carpets are under warranty but are being ignored. To top it all of we had to purchase around $1,000 worth of extra carpeting after our measurements were taken - we ended up just giving it away for free on Facebook marketplace. Wish I could turn back time and undo my mistake of coming here!! Please read the complaints about this company on the Better Business Bureau website and see how they take absolutely no responsibility or accountability once they have your money!

Quality flooring and great service. We spent a lot of time deciding on the flooring we wanted and Christine was extremely patient and helpful with our decision. Thank you very much

I highly recommend this company for anyone considering carpet or vinyl click flooring installation. The workmanship, attention to detail, and customer service were all excellent. If you’re looking for a hassle-free experience and great results, this is the team to hire.