Staff/management needs to consider improving interpersonal communication skills and professionalism to avoid misunderstandings and confusion on the part of the consumer, especially with regard to the nature of their service.
They are a *mobile* car wash/detail service ONLY. This is nowhere to be seen on Google and only vaguely alluded to in a quiet corner of their website. It wasn't even suggested to me when I called to inquire about their services and to confirm that they offered what I required.
This results in a waste of the consumer's time: In my specific instance, this consisted of a (lengthy) drive to the business address provided by Google Maps, to then be told upon arrival that they do not possess a true physical location (the address is "just an office") and work *by appointment only*-- all of which was new information that was never offered to me upon initially contacting them. Hearing this was especially offensive when considering I specifically asked when the ideal time to arrive would be, to which I was given the answer, "around 10 in the morning".
To make matters worse, the vocal tone of the individual speaking to me on the phone (Eric, if I recall correctly) suggested that I was in the wrong, and that it was plain ridiculous and idiotic of me to show up in the first place.
Needless to say, I had to look elsewhere.