Designer Pools By Ace

⚠️I wish I could give zero stars for our experience with Designer Pools by Ace in Denver, NC. If you’re thinking about hiring them for a pool installation around Charlotte or Lake Norman — please read this first. My husband and I signed a contract in January to build a lakefront pool, expecting to have it ready by summer for our rental property. It’s now October, and the project is still unfinished. What should have been an exciting experience turned into a complete nightmare. Here’s what we’ve been dealing with: -Communication fell apart almost immediately after our sales rep left the company. -Deadlines came and went with no updates or accountability. -We had a massive pile of debris sitting in our driveway for months, damaging our property. We eventually had to secure a dumpster ourselves to remove debris. -The unfinished pool shell is full of standing water, trash, and leftover materials. -Our backyard became a construction zone — littered with soda cans, cigarette butts, and debris. -Electrical lines to our dock were damaged during the project, leaving our boat lift unusable for months. -They failed the electrical inspection because the electrician didn’t know code. -Key work like the concrete, tile, fencing, and hardscaping is still not done. -Their crew was drinking alcohol on the job (see photo). -We’ve already paid nearly the full balance, and yet our backyard still looks like a job site. -We’ve had to educate ourselves about pool construction, get outside advice, and as a result, decided to seek legal counsel. This experience has been incredibly stressful, expensive, and disappointing. We’ve lost an entire rental season and countless hours trying to get updates or action. If you’re considering Designer Pools by Ace, please do your homework and look at other pool builders first. There are plenty of professional, reliable pool companies in the Charlotte and Lake Norman area — unfortunately, this wasn’t one of them for us. I’m sharing this to save someone else from going through what we did. Check the photos attached — this is not how a pool project should look after so many months.

Very happy with our experience. Matt was extremely communicative from start to finish and always quick to respond if we had questions or concerns. The process was quick and all the teams showed up on time. Concerns were addressed promptly. Our pool is beautiful!