Dependable Roadside Service

The other day, I came home from vacation to a dead car. After some initial difficulties not whatsoever having anything to due with DRS (it was the same day as the global Amazon Web Services outage), I was finally able to get through to an actual human with State Farm Roadside Assistance. They eventually sent Mustafa who also does mobile mechanic work of various sorts. Once he tested the battery & it immediately died after jumping, I told him I had remembered smelling rotten eggs the day my wife & I had left for said vacation the week prior. Sure enough, he told me, it was the battery. Instead of having to deal with towing + parts costs + labor costs, Mustafa offered me the chance to let him do his work on the car right there & then. He only charged for parts from O’Reilly (I needed both of my batteries replaced, ultimately) & a mere $75 for labor—what a steal! Mustafa was fast, informative of other things going on with the batteries, and wonderfully friendly. I appreciated his convenience & amenable nature so very much. I recommend him to all!!! Thanks so much, again, Mustafa! You saved me a lot of headache!!!!!!

Mustafa arrived promptly and quickly diagnosed my alternator issue. He then found a refurbished part to save me some $$! An issue that would have involved a tow truck and days at the dealer was completely resolved in a matter of hours and he came to me!

I would not recommend this service. On Saturday, I contacted him because my car was making unusual drivetrain-related noises. He initially said it might be the driveshaft but couldn’t diagnose it without hearing more noise, then on Sunday insisted it was the control arm. About 20 minutes after I said I needed to think before deciding, he texted that I owed a $75 diagnosis fee if I didn’t proceed —never mentioned upfront. After I pushed back twice, he admitted it was his mistake and said I didn’t have to pay. I agreed to move forward with the repair for $530. While the control arm did need to be replaced, after replacing it the clunking noise remained — coming from the driveshaft, which he suspected but had not mentioned since Saturday. He admitted the issue was above his level of expertise and asked me to consult my regular mechanic, stating the car was still safe to drive. That night, I texted him my mechanic’s confirmation that it was the universal joints in the driveshaft. The next day, upset that I had paid $530 and the noise persisted, I texted him again, but he did not respond. Because of his misdiagnosis and unwillingness to disclose his inexperience, I am now facing driving risks, potential towing, and possible rental costs — especially since my regular mechanic is in another city. Charging hundreds for the wrong repair, attempting undisclosed fees, and failing to communicate afterward is unacceptable. Honesty, transparency, and accountability are essential in any service — and none of them were present here.

Mustafa was awesome! He was very knowledgeable and reasonable. I appreciated his transparency and honesty throughout the whole process. He was able to get to my house and start working on my car just 30 minutes after I called. His rate is fair, and it is much better than going to a brick and mortar repair shop. This mobile mechanic is much quicker and more convenient.

Nothing but good things to say here, my truck lost the ability to shift and I thought I would need it towed to a shop for an expensive repair: within the hour Mustafa was there with the part I needed. He not only took care of the repair there but showed me how to do it, and gave me a spare part so I could fix it if it happens again. Extremely grateful for the time he saved me, and can say definitively if you need mechanic work done he would be the first I turn to.

Mustafa was on time, worked efficiently, left my garage clean as a whistle and was very pleasant to deal with. An excellent experience!

Mustafa is your 'Go to Guy" for all your mechanical needs...His professionalism & knowledged saved me tons of money. I'm extremely satisfied with his work! He has a returned customer!

I had an amazing experience with Mustafa at Dependable. From start to finish, the service was honest, professional, and efficient. Mustafa took the time to walk me through everything that needed to be done, explaining the issues in simple terms and offering real solutions—no gimmicks or surprises. Not only was the work top-notch, but the turnaround time was fast and the pricing was more than fair. You can tell Mustafa genuinely cares about his customers and takes pride in his craft. It’s rare to find a mechanic you can trust, but Mustafa and the team at Dependable are the real deal.

Many many thanks for Mustafa helping with my car issues today! I was really in a bind and he was so helpful from the first call! I will definitely keep him in mind for any future car repair issues and will be telling all friends and family to give him a call! Thank you again so much!!

Mustafa is an amazing mobile mechanic! He worked on my Ford F-150 and did a fantastic job. He’s fast, knows exactly what he’s doing, and his prices are super reasonable—way better than what I was quoted at shops. You can tell he’s a real expert and takes pride in his work. If you need someone honest, reliable, and affordable, Mustafa is the one to call. Highly recommended!