Denver Express Towing

This company is extremely unprofessional, and their management team is a major concern. They attempted to tow the wrong car — mine — instead of the intended customer’s vehicle, which was covered by AAA insurance. When the customer described a car similar to mine, the staff assumed it was the right one without verifying the color or year, and they started towing my car. Luckily, my roommate was home and noticed what was happening. He ran out to stop them before my car was taken away. When they finally returned the car to the parking area, I came home and noticed that my car made unusual noises when I tried to park it correctly. It turned out that the dragging during their improper towing caused damage to my vehicle. I reported this to the worker immediately, but he refused to take responsibility until speaking with his manager. Even then, the manager seemed reluctant to fully accept accountability. I took my car to Honda, where they confirmed the damage was caused by towing without placing the car in neutral. While they eventually covered the repair costs, they did so hesitantly. Additionally, the manager promised to compensate me for a day of lost work due to handling this issue, but later claimed the owner refused. Overall, the experience was frustrating, stressful, and completely unprofessional. I cannot recommend this company.

My car stranded us in Denver, we had them tow us to Colorado Springs. This company was great to work with. They were affordable, kind and very prompt. I would highly recommend to anyone looking for a towing service.