Today I experienced horrible patient care from a woman in the office who did not say her name, she seemed to be the Doctor's assistant. My 7 year old, broke her child molar in half (a problem tooth), and I made appointment to get it looked at. She basically in a nutshell, turned my daughter away because of her "behavior". As a children’s dentistry, I’m sure you experience children who get nervous and cry very frequently. My daughter is not physical, and is not a screamer, she gets nervous and starts to tear up, which is a normal reaction for a young child. And the way the woman spoke about my daughter, was as if she was a wild animal that the office refused to see her. I expressed my concern for infection and I just want to make sure the tooth would be ok if left in, or if it needs to come out. She then was concerned with the office closing time. The woman was extremely rude and very judgmental. When I told her to cancel my appointment, she laughed and said OK. That is completely unacceptable behavior from a medical professional, she was rude and insensitive. I have never been treated like this at any sort of medical/dental location. I can't believe that's the behavior of someone who works with children, everyday.