This business is an absolute failure in basic operations and does not deserve a single star. The scheduling is blatantly incompetent, with appointments stacked on top of each other and no regard for the time clients are given. My children were scheduled for a 4:00 PM appointment, yet nothing started until 4:55 PM—and only because I had to demand an explanation.
Nearly an hour of silence followed, with not one staff member offering a reason, an update, or even a courtesy apology. This is not a minor inconvenience; it is a clear reflection of poor management, disorganization, and a complete lack of respect for customers.
The hypocrisy is staggering. They are quick to threaten and enforce a $50 cancellation or rescheduling fee, yet feel no obligation to honor the very appointments they schedule. Apparently, accountability only applies to the customer.
The sudden flood of five-star reviews over recent months is deeply questionable and appears to be driven by a so-called Disney trip promotion, which conveniently incentivizes positive ratings rather than honest feedback. This raises serious concerns about the legitimacy of their online reputation.
Save your time, your money, and your time. There are far more competent and professional businesses elsewhere.