DELAWARE HOT TUB , SAUNAS & POOL SUPPLIES

Great service and education on hot tub prior to purchase. Very patient and informative. After purchase very supportive and great installation. Prices are very competitive.

We have been very pleased with the entire process of buying our hot tub from Delaware Hot Tub Company...from our initial information gathering and subsequent purchase with Matt in sales to product delivery with Kyle and his team (Jacob and Dillon). Kyle provided a very detailed and thorough overview of the entire system, setup, use, and maintenance which was very much appreciated and completed a highly professional install. Definitely recommend this company and team for any hot tub needs!

We got an excellent deal during their Labor Day sale. We had to build the deck for the hot tub. That process took 3 months. Delaware Hot Tub had no problem storing our purchase until the deck was built. They delivered and set it up today. The crew did a great job putting it in place and getting the hot tub ready to be filled. Everyone, from the sale to delivery, was great to work with.

We just bought a Caldera Tahitian salt water hot tub to replace our 20yr old one. It was a difficult removal & install since they had to maneuver it onto our rear deck. Brandon & his team did a great job with the install & helping us pick the right hot tub. They took the time to explain the operation & its use of chemicals. If your looking for a professional & friendly experience, I highly recommend Delaware Hot Tub!

Disappointing experience due to lack of upfront disclosure I want to share my experience so others can avoid the stress I went through. After completing my purchase, I was later told that my deck qualified as a “high deck,” triggering an additional $1,200 delivery fee and a required inspection — neither of which were clearly disclosed at the time of sale. This information only came after delivery was already scheduled, leaving me with very little time to respond. I requested to be sent the company policy that specifically states what height constitutes a high deck/extra fee. My request was ignored. The company assessment was made from photos, not numbers. I was also told the spa could simply be left in my driveway or backyard if I couldn’t meet the new requirements, which felt unreasonable given the circumstances. When I raised concerns, the response lacked professionalism and empathy. Transparency and customer care were missing throughout this process. I agreed to pay the additional $1200 fee to avoid delaying delivery or paying a 50% restocking fee. I strongly recommend that anyone considering this company get every fee, definition, and requirement in writing before committing. After my initial review, the situation has worsened. The company refused to accept the additional $1,200 fee they previously stated was required for delivery, and indicated they may instead drop the hot tub in my yard without my authorization. This is extremely concerning. I have asked for written clarification and confirmation of delivery terms, as well as verification of the condition of the unit prior to delivery. This was never received. I strongly recommend that anyone considering purchasing from this company get all delivery terms, fees, and placement details in writing upfront before paying. What was represented during the sales process has not matched what is now being communicated. I would like to clearly restate the sequence of events, as the current characterization of this situation does not accurately reflect what occurred. The original delivery plan was to place the hot tub on a concrete slab, with a backup plan to place it on the deck if needed. At no point during the sales or scheduling process was I informed that delivery to a deck considered “high” would incur an additional fee, nor was I ever told what criteria the company uses to define a “high deck.” On December 19, I provided all requested photos related to the yard and deck for delivery verification. On December 23, the company responded with a confirmed delivery date. No additional fees, requirements, or concerns were communicated at that time. It was not until December 31—thirteen days after I submitted verification photos and eight days after delivery was scheduled—that I was notified of a new $1,200 delivery charge. At that same time, I was also informed that delivery to the deck would not proceed unless I independently provided proof of a deck inspection, a requirement that had never previously been disclosed. From that point, I was incorrectly told that I had not paid for the hot tub because I used financing, despite the fact that I paid $6,000 upfront and financed the remaining balance. I then was informed that my only alternative was to cancel the order with a 50% restocking fee, despite these delivery conditions and fees being introduced well after plans were finalized. Any reasonable customer would be highly disappointed to learn—nearly two weeks after confirming delivery—that substantial additional fees and requirements were being imposed. I was told the spa could be delivered to either the concrete pad or the deck, without disclosure of a $1,200 surcharge, inspection requirements, or definitions of what constitutes a “high deck.” The company response suggests their company values flexibility and affordability, yet the experience I have had reflects the opposite: flexibility was offered, then retroactively penalized; financing was advertised, then used to dismiss my concerns.

Stopped in for pool chemicals and they had everything I needed. The staff was amazing super helpful, knowledgeable, and friendly. They took the time to answer my questions and made the whole process easy. Great experience all around. Highly recommend.

I was very pleased with the Delaware hot tub company . Kyle and his two workers were very professional very courteous and they knew exactly what needed to be done and they did so very efficiently. I was really pleased with your work and I give it a five star rating.

Great experience. From buying to installation. Delivery was excellent. Friendly, efficient and patiently answered all my questions. Great orientation

Installation was fantastic. Crew was clean and neat. They offered suggestions for placement. Would highly recommend Delaware Hot Tub.

From Brandon to Matt to the 3 installers, these guys held true to what we were told the first time we walked in to see if this was even a possibility. We live within an HOA community so many questions has to be asked along the way. Superb job, now we can start enjoying it.