We felt deeply sorry for the bride and groom on what should have been their special day. While the ceremony itself was excellent and the venue undeniably beautiful, there were significant issues with the electrics that marred the evening.
Throughout the event, the lights in the venue flickered constantly, with some remaining completely off. Although the first dance was thankfully unaffected, the music cut out entirely after that song and was not restored for the rest of the night.
Unfortunately, the staff were unhelpful and showed little urgency to address the situation. Instead of stepping in to resolve the problem, they appeared disengaged, spending most of their time seated by the bar on their phones. This left the wedding guests scrambling to find solutions, such as using a portable speaker, fetching cables from home, or even setting up a TV to log into Spotify.
It wasn’t just the music and lighting affected; the hand dryers also worked sporadically, cutting out entirely later in the evening. It seemed like a venue-wide electrical fault, which significantly detracted from the experience.
For a wedding venue, where couples invest significant time and money to create lasting memories, this was a major letdown. These issues likely spoiled what should have been a joyous and seamless celebration for the couple and their guests.