One star for unlocking my car, but the rest is for the lack of honesty.
Yesterday, in 98-degree weather, I accidentally locked myself out of my car while picking up my 2-year-old daughter. I was desperate to get back in quickly to keep her out of the dangerous heat. When I called for help, the technician told me he’d arrive in 30 minutes — which turned out to be completely false.
It took 1 hour and 20 minutes for him to arrive. I called him again after 40 minutes, and he said he was still stuck in traffic. I understand delays happen, but he should have been upfront about the actual wait time. If he had been honest, I could have called someone else and avoided exposing my child to the extreme heat for so long.