Recently, I had an issue with my oven that was really no BIG deal but…Colin, the owner of the company, actually reached out via FaceTime and completely walked me through a step-by-step troubleshoot. We had it figured out in minutes!! Only needed a thermostat control…easy $60 fix.
Colin asked for my email and said he would send an invoice AND SHIP the part immediately! He responds “It’s on the way, ships NEXT DAY to you and NO charge.” Talk about service! I’ve had my oven for over two years. The quality of my oven is top-notch. This customer service is above and beyond, highly recommend. Thank you again for your help. Looking forward to years of service and doing more business with your company..
.. Steve Toelke~Triple7Design and Fabrication