I have just had all my windows replaced - 16 actual windows in total. I was impressed with Custom Window from the first meeting. They were my 3rd quote, and right in the middle price-wise. I got my quote just as Gary was leaving as owner, and Chris D was stepping in. Gary and the "new" Chris, came through for measurements, and gave me a lot of information that I was very grateful for, being a first-time homeowner.
Subsequent meetings were just as pleasant (in the showroom to sign off, getting final measurements and meeting Chris D, etc).
It took only slightly longer than I was told (which was a supplier issue, not in their control).
The 3 installing were very friendly, quick/efficient, and kept things as tidy as possible.
Even though they came across some issues (old houses always throw surprises out, especially when the prior owner was a DIYer), they got it done in 2.5 days as they said they would.
My windows now look so nice, both inside and out. I can't wait for the heat cost savings, and being able to open my windows in the summer!