I arrived at my car just as it was about to be towed and met Mike. I asked if there was a drop fee, and he explained that there was, but it was only payable via cash or Cash App. At that moment, I didn’t have access to my debit card, so I wasn’t able to pay immediately. Instead of rushing to tow my car, Mike showed incredible patience and agreed to wait while I figured things out.
As the situation unfolded, I also met Ducky who came out to assist in the dropping process. Their kindness and professionalism were beyond what I expected. They were not just doing their job—they were genuinely kind and understanding.
In this line of work, I’m sure they don’t get nearly enough recognition for their patience and humanity. I want to emphasize that I made the mistake by parking where I did, but coming at the situation with understanding and respect for them as people—rather than anger—was key. They were just doing their job, and approaching the situation with kindness helped me get through it without adding unnecessary tension.
In the end, once the drop fee was paid, they dropped my car without any issue. They were not only professional but incredibly accommodating, patient, and kind. I feel extremely grateful for how they handled the situation, and I hope this review helps others see that kindness really does make all the difference, especially when you’re dealing with a challenging situation. Thank you, Mike and Ducky—you’re the real MVPs.