Crows Plumbing Service

We had quite complicated problem with our standing faucet, which installed just a bit over a year ago. The faucet was installed pretty badly at the beginning by our 1st contractor, who we fired them. After that we had an experienced plumber reinstalled the faucet and it had been working great since then. Anyway, recently we had a construction in our house and for some reason the problem showed up at this standing faucet again. Our contractor had 2 licensed plumbers came over to fix the it, but for somehow they made it worse. The water pressure at the faucet was very low for the hot water and after the 2nd plumber from our contractor worked on it, it got worse. Both hot and cold water got very low pressure and the standing faucet was wobbling badly. I got to ask my contractor to stop sending his guys to fix the faucet, and then I called about 5 plumbing companies to check on it. As the faucet was initially installed badly on the tile that was cut too big as the photo, and now the tile was hardly hold the faucet, the 4 plumbers who came over had quite different solutions. One said that he needed to remove all the tile in that section in order to installed new valves and I would need to call the tile guy to redo the tiles later. Then, another Plumber honestly told me that he had no idea how to fix it, but he would ask the other plumbers in the company. Well… Pretty much hopeless, I google and found Crow’s plumbing service with an incredible reviews 4.9 stars from 2,066 reviews!!! I called the company and Karen, the lady on the phone, was polite, friendly, courtesy and understanding. She scheduled the technician to come over for the next day. The technician, Caleb, showed up on time. Although Caleb was pretty young, he was INCREDIBLE and Knowledgeable. He thoroughly checked on everything and he was the only plumber who double checked on water pressure and found out that our house had a water pressure issue with a proven. 3 years ago, we had an inspection during the buying process by Square House, but we got only the reported that said he couldn’t located the valve!, no mentioned about water pressure issue. At that time, I asked our buyer agent more than one time what it meant to unable to locate the valve, and our agent said it was just there and no problem about that at all. In fact, that wasn’t true. We needed the main water valve and PRV replaced since they were way too old and buried deeper and deeper over time until they were no longer usable. This costed us over $1,300 to replace both PRV and Main Valve that should have been reported and replaced since 3 years ago!Kar As well, Caleb found the way to fix our standing faucet without removing the whole tile section. He told us he could simply put bigger screws and the plates underneath, so it could help holding the standing faucet!! No any plumbers came to that solution. I am not over say, but Caleb from Crow’s is intelligent. Now, everything was fixed and Caleb said they would be good for at least 10 years. Additionally, Crow’s provides 2 year-warranty for their work!! So they really stand behind their jobs. Absolutely Recommended!! - Communication: Karen is Excellent. - Cost: Maybe just a little bit high, but with the 2-year warranty, it isn’t easy to find. - Very High Responsibility. Caring about our time and concerns. - Skilled and Professional. - Efficiency: Excellent. Caleb worked diligently even if he just recovered from his illness. He still looked so pale. We really want him back to be in great shape soon

Really good experience with Crow Plumbing Services. Fast response for a leak, and their communication was on point from start to finish, including clear updates on the techs arrival time. Josafat G. was excellent, he explained the work, walked me through the process, and gave helpful recommendations. Would definitely use them again !