It's unfortunate, after reading the countless reviews, I was so excited to shop with this black owned business 1st thing this morning. I arrived maybe 15 mins after they opened, only to be greeted by a seated voice behind the counter with a very dry "hi". As I enter fully, I playfully ask "where are you" until I located the high ponytail. I continued to look around, attempting to locate a similar product to what I brought in store. Unfortunately there was no assistance provided. She continued with her personal call (caller on speakerphone) as I attempted to locate hair for 14 little girls and 5 adults. (Needed to make a fairly large purchase) there were no prices on any of the hair., so unfortunately I was required to interrupt her call to ask for cost. She asked for what and I stated for the wall of hair which I had been looking. She gave me a price range which was $2/pack hight than what was offered down the street at C&J beauty supply store. Initially I was okay with that, being that I'm all for supporting black own businesses, but after the customer service and the fact that she didn't even want to stand up or come from behind the desk to assist the only customer in store, I decided to pass. To make matter worse, they state they offer military discounts (I'm active duty) buy she said that's only if I send her boss my credentials via email. Strange,military ID is not sufficient enough.