Crouse Concepts, Inc. Sewer & Septic Service

As a first-time homeowner with a septic tank, I was unsure about its location. They promptly returned my phone call, and were very friendly and kind. They reassured me they would help. Sure enough, they arrived and swiftly began their work. They located my septic tank easily. The entire process took less than an hour, and my septic tank was cleaned. They left everything just like it was before. I am impressed and grateful for their excellent service. I will definitely reach out to them again in the future. I highly recommend their services.

The best experience. They came out quickly after contact and left the location spotless, it barely looks like it was touched. I learned details I wish I had knew with my previous Septic company. Highly recommend! Thanks for the great work!

Great experience with Crouse Concepts. They were quick to respond and came out first thing in the morning. Bretton handled the service — very professional and easy to work with. You can tell it’s a solid family business. Would definitely recommend them.

From the initial phone call through completion of the job. Crouse Concepts were very courteous and provided fast, friendly and professional service. Excellent at troubleshooting and determining the exact problem. I would highly recommend Crouse Concepts for any sewer/septic and other related issues.

I have worked with them multiple times now and they are amazing! Their pricing has been extremely reasonable compared to others I have used in the past, they are always there when you need them and always with a friendly smile! Great business, Great family, 10 out of 10 do recommend!!!!

Would highly recommend Bretton and Crouse Concepts. We've used them multiple times and they are always very professional and have great service and prices. Always willing to look at the problem and find a timely solution. Would definitely use them again!

Had these guys come work on my sewer in Sullivan. Told them I had a blockage or roots. They tried to clean it out, didn't work. Told me try it and see. Called and told them no go. They came back, messed with something else. Told me my sewer was needing replaced. They couldn't replace my sewer as they have no plumbing license. Recommended Hardy from Shelbyville. He jerked me around for over 2.5 month. Never showed up. Crouse collected a bill for serval hundred dollars for multiple visits knowing they would never be able to fix my 'city sewer". I would not recommend these guys unless you have a country septic system needing some snake work. No license needed for rural work. Had Oye from Arthur come in, did his own evaluation and had the whole thing fixed in less than a week. Did major excavating and drilled thru the foundation wall, very quick and VERY affordable. Should have called Oye first. Edit: Bretton, thanks for responding. I want to clarify my side as well: You mentioned clearing “a lot of roots,” but the actual issue wasn’t in the area you worked on. Oye’s updated camera system showed that the sewer layout was more complex, and the line you were snaking wasn’t even the correct line. The repair he performed had nothing to do with the fix you proposed. I was charged for two visits even though, without a plumbing license, you were never going to be able to perform the actual repair that was needed. Snaking a line is one thing, but charging multiple times when you can’t legally complete the real work is what left me feeling taken advantage of. As for the “detective work,” your diagnosis didn’t match the real problem at all. And the contractor you referred me to dragged things out for over 2.5 months and never showed. When you refer a subcontractor, that subcontractor becomes a reflection of your company — and that’s the experience I had. Oye came in, did his own evaluation, excavated, drilled through the foundation, and fixed everything in under a week at a very reasonable cost. I wish I had started with him. You shared your perspective, I’ve shared mine, and anyone reading can make their own conclusions.

I just can't give enough praise about Crouse Concepts. I'd give more than 5 stars if I could. The team was courteous and professional. They got right to work and didn't stop until the job was done right and explained everything along the way. They made an ugly job a pleasant experience for me and I am so very grateful.

Have used Bretton and his team to inspect my septic system and pump it out. great customer service and very responsive. Will continue to use him for anything septic related

I cannot recommend Crouse Concepts enough! Extremely fast service, well spoken explanations, and so friendly! So grateful for their service and expertise. My son loved watching the “big truck” work!