I have never dealt with such an unprofessional contractor. They are extremely unreliable, inconsiderate of customers, and have very extremely poor manners and communication.
We scheduled a consultation for 2PM, and my elderly mother drove to my house from an hour away to be there for it since it was going to be for construction of in law suite for her. At 11:50AM, an office worker (Carrie) left me a message cancelling the consultation because they (Jesse) wanted to complete work on a job he was already on. I called back and asked if Jesse could possibly just come a bit later, since my mom was already at my house for the appointment. They agreed and said Jesse could come between 2:30-3PM. We were willing to wait. At 2:50 (three hours later), Carrie called and told me Jesse went to the wrong address far away and could no longer come to my house before dark (which is when my mom had to leave). She asked if we could have our consultation the next day. I was upset but agreed to noon, and the next day, my elderly mother again drove an hour out to my house for the 12PM consultation. At 12:10, Jesse still had not arrived. No phone call letting us know he was going to be late, nothing. I called Carrie and was immediately hung up on. I called again, and she told me she had hung up on me to call Jesse. She said she couldn’t get ahold of him but would call me back when she did. At 12:30 (already half an hour late), she called to tell me Jesse was finally on his way, but wouldn’t be at my house for about another half an hour. I asked why he was going to be an hour late, and she said she didn’t have a reason. This made THREE times this company had stood us up and wasted our time. I told her that we would not be going with their company for our project.
I would never book a large, expensive project with a company that I can’t even rely on to show up or communicate. I’m upset that they wasted two days of our time, but I’m glad they saved me the trouble of making a horrible mistake.