Crandall Eye Physicians and Surgeons

I was at my annual eye exam today to get my contacts and glasses refilled. The computers were down, therefore the techs were not able to answer any of my questions. After almost two hours of screening and finally getting to see Dr Crandall, She too would not answer any of my questions. She was totally rude and disrespectful. She entered room looked at each eye and immediately announced she would not refill my prescriptions until I had resolved my glaucoma. My last years exam she diagnosed me with glaucoma and advised laser surgery. I got a second opinion from another doctor and he said not needed. She did not genuinely talk to me or ask any questions. I nicely said I did not understand. My eyes were dilated, I did not have my glasses on and explained I could not see and did not understand what was happening. After a total of roughly five minutes in there, She abruptly left without answering any of my concerns or questions. She was totally uninterested in what I had to say or ask. I highly recommend finding another eye doctor. I am 62 and have never in my life been treated so harshly by a doctor. I strongly recommend finding another doctor who is sympathetic and professional!

If you have vision insurance and want glasses you won’t get glasses here. They don’t do vision insurance. Wish theyd told me that I wouldn’t be getting glasses here with my exam when I Asked if they took my insurance . The front staff and nurses are very friendly. Felt a bit unimportant once I saw physician and left once again felling dismissed. I don’t think she likes for you to ask her questions. She only talks to her transcriber.