Craig and Gary did our floors almost a month ago. Yes, the owners do ALL the work. No strangers in the house! From beginning to end, they were professional, on time, HONEST, and neat!! Everything went EXACTLY as planned. Not one penny in hidden costs, even though there were 4 or 5 kitchen floors to be removed when we were estimated at 2! They removed a kitchen floor, replaced necessary sub floor and installed hard woods, feathering it into existing unfinished floors. Then they finished the whole first floor to match the existing dining room! You can't even tell where they feathered the floor which is right in the middle of the open rooms. It looks AMAZING and it is holding up great. They gave EXPERT advice when it came to moving all our furniture back in and nothing so much as scuffed. They went above and beyond, even checking in after a couple of weeks to see how the floors were doing. We WILL be using them again down the line if we ever decide to remodel our kitchen! 5 STARS all the way.