Craftech Restoration

We received a call that someone heard water running at my 87 year old mothers house the weekend she was staying at my house for a family party. Called Craftech after reading the reviews online and was pleasantly surprised as the service we received from the start, with Angie, who answered the phone to Shawn, Rich, Zack, Collin(with 2 L’s) and Connor who supplied my mom with packing boxes. There were more guys and girls but I don’t remember their names that were exceptional. It was both devastating and emotional for my mom saying goodbye to so many memories because her basement completely flooded and EVERYTHING had to be tossed out including the walls. In her kitchen, they removed the cabinets, her laundry room and her cherished table in the dining room all needed to be disposed of. I can’t express how kind and patient they were with my mom as she had to deal with all of this especially during the holidays and health issues. They handled everything from start to finish with professionalism and heart.

Craftech was recommended to us by our plumber after water damage in our finished basement when a toilet pump stopped working. Craftech came out the same day that I called them to view the mess and make a plan. They sent out a technician to do testing that same day. Craftech came back and took over the cleanup. They removed all the wet materials, cleaned up the area, and left fans and dehumidifiers to dry out the rooms. Somebody came out every day to check on the drying process, always calling in advance to see if we were available. They came back and removed all their equipment after everything was dried. They documented the entire process, taking pictures, measurement, etc. and submitted all documentation to our insurance adjuster for our insurance claim. Everyone who came to our home was polite and helpful. I hope to never need their service again, but I would definitely call them again if we have the need.