I hired CQC based on reviews and our first meeting with Charles. I think he can do quality work. While working on our project however, he had some personnel issues and took on another project that distracted him from our project. I believe he is taking steps to correct this, but wanted to put out an honest review. If you feel he is distracted during your job, keep a close eye on things. We trusted his work and have had to redo things that his guys did for him.
They placed our trees incorrectly, Charles moved one for us. Overshot the grass seed, so it grew in the rocks. Drip line not ran and buried under rocks, so we had to buy more and clean it up ourselves. As well as the drip was turned around, so the weighted edge was not on the trees and the wrong head was installed on our big tree. The big tree was not getting enough water at first. Luckily, we researched it and corrected the problem before we lost the tree. Sprinkler heads were not buried deep enough so during my second mowing, I accidentally ran over them because they were in thick grassy areas, destroyed them and had to replace two. Bare patches in the yard and overgrowth in other areas. We have fertilized and reseeded to try to even things out. Charles suggested pulling it up and doing sod instead. Another cost in an already over priced yard we aren’t willing to incur yet. Hoping we can get it filled in with our care, but the ground is now very uneven and rocky in spots due to the passage of time between prep and actual seeding. Charles talked about coming back and doing it right, but he had to be at another job. They did come and rake one section for a few minutes and called it good. We were out of town, but I watched on camera.
Disappointed by the lack of time he personally spent in our yard based on the amount of money we paid. He did come and try to redo some of the work his guys messed up, but quite a bit of damage had already been done and the manpower/time to correct it was just not there.
Long story summarized, I think Charles can do a good job, if your job is his main focus. But if he has another job going at the same time, be prepared to get less than his best. Also, if he has subs hired, be prepared to manage them yourself. He did not show the days subs worked in our yard. We were not prepared for that and it caused a bit of extra strain on our working relationship with CQC. Charles tried to make it right after the subs did things incorrectly, however doing things after the fact always leaves a bit of a bad taste. Had he been here in the morning to line them out or walked it with them when they finished, I believe it would have gone differently.