These people are corrupt, liars and cheats. They must be contracting people out. I'm in Eugene, OR, and I hired them to do a deep cleaning. The woman that came said she has never spoken with or met with these people. That should have been my first red flag. Oh but theres more...
I asked about her doing the floors, she said she didn't bring the stuff to do my wood floors and could just water mop it. And she didn't have the right kind of cleaning products that I specifically spoke about on the phone with the company. I ended up having to lend her some of mine.
The woman, spent an hour and 15 minutes in my bathroom (it was not filthy, I do general cleaning once a week) and after all of the hour she spent, she only cleaned the glass shower doors, not the walls of the shower, the countertop still had spots on it that could easily be wiped away with water, she didn't wipe down the cabinets, or dust the fixtures. My bathroom is tiny. So I'm not sure what she spent and hour doing.
When I asked the woman if she cleaned it all she said I spent and hour in there and thought you would want me to move on. It seemed that what she thought was a deep cleaning and what I thought was a deep cleaning were not the same, I would have expected the entire bathroom cleaned and when I said that too her. She said, stop yelling at me I'm leaving.
So I said I think that would be best. She gathered her things while I was on the phone with the company, talking the whole time how I yelled at her. She was still going at me when she finally walked out the door, and when I shut the door, she continued screaming through the door. When she finally left, she through the garbage in my front yard.
But all the woman on the phone would say was we will look into this and get back to you sorry for the inconvenience.
They had already taken a $52 deposit, and I said that I would not approve the balance to be drawn, since none of the work was done well at all.
An hour later they charged the balance of $208.
When I reached out they would no longer answer my calls, and did text that after speaking with their person, who claims she was there for 2 hours they would only charge me for the 2 hours. Even after sending the Ring doorbell video of the woman yelling and saying that she spent and hour and 15 in my bathroom which was the only thing she cleaned.
At no point did I get belligerent and deserve to be ghosted.
I would stay far far far away from this company. They are thieves.