Keeping you in the loop with IT support
When it comes to managed IT support, you want to know the problem is in the right hands, but that doesn’t mean you should be kept out of the loop. We offer exemplary support that our clients love, and log, track and report on every request, big or small, so that you know exactly what is happening and that you’re getting great value for money.
Just like our IT network checks which issue to prioritise according to a traffic-light system, every incident we log has alerts that drive our behaviours, which means that critical issues are escalated and dealt with quickly, efficiently and skillfully.
Before a change is made to your IT system, we consider its impact and take steps to test its success. If unsuccessful, you can rest assured that a roll-back plan is in place to restore the system before the change.
This not only ensures that your systems and services are always available, but it also means that we’re always taking steps to improve the functionality and efficiency of your system, rather than constantly reacting to problems that can be eliminated or minimised.
If your business requires greater IT support, we offer several comprehensive IT services, as follows:
