Comfort Smiles Of Ann Arbor

This was my first visit to Comfort Smiles after many years of dental neglect. My appointment was with Dr. Handa. I have MAJOR medical and dental fears as well as serious medical issues so it was important to me that the staff understood. Dr. Handa and the staff were VERY sweet and supportive and seemed to understand. My appointment was for consultation and xrays to evaluate my mouth and I left the office feeling more comfortable and confident that I had chosen the right dentist. She told me to call if I had any questions. At that point I would have given Comfort Smiles a 5-star review....but then things changed. Later that day (Wednesday) I realized I did have a few questions so called the office but my dentist had already left for the day so they left a message on her desk. On Thursday I did not receive a call and late in the day I called the office again to discover that she had once again left for the day and wouldn't be back in the office until Monday. I left another message and to be safe I made an actual appointment for Tuesday just to answer a few questions (not good use of anyone's time or resources). I know I'm a bit "high maintenance" because of my fears so not receiving a call was really upsetting and clouded my whole experience. I'm pretty upset about the lack of communication and believe that this is as important as the actual office visit. This is an update (5 days since my original appointment) I have left a number of messages for the dentist to call me and still haven't received a response. I'm going to the office tomorrow to pick up my x-rays (if they'll even give them to me) and will not return to this office. If a simple phone call can't be managed. I have no trust whatsoever in the care they provide.

I’ve been a patient here for a little over a year and have had the best experiences! The staff is so friendly and they have gone out of their way to make sure insurance covers the cost of my care. They also have in house orthodontics services which makes it so much easier to get the care I need. Special shoutout to Jigar, the best dental hygienist, who always takes extra time to ask about me and how I’m doing. Dr. Piper is awesome too!

I've been with Comfort Smiles for about 20 years! Rachel is a fantastic hygienist, catching potential issues wirh her eagle eyed experience. I've now had 3 👑 (historically weak enamel and deep molar grooves - boo). Archer was super as a tech and assistant at all stages. Kind and comfortable!

Average cleanliness and basic services. Some stressed-rushed vibe from staff which is now common as these chains try to squeeze out the last dollar. The dentist assigned to me was not willing to do some special work requested. I understand the trend to do faster, better return type of work, but as I told them what I wanted in advance of setting the appointment, I resent the waste my time and having to use my annual cleaning and xray benefit there to be no cheaper. Plus was a nice kids' corner.

Been a few times this year for general cleaning (after not going to a dentist for several 💀) and my experiences have been next to pleasant. Nobody LOVES having their teeth worked on, but I leave each time with teeth feeling renewed, cleaner, and stronger than ever. Rachel is an absolute gem, and has made every step of the process as easy and breezy as conversations go with her. Happy to go back when the time comes!

I chipped my front tooth unexpectedly. Luckily, Dr. Handa and her team were able to get me a same-day appointment and fixed my tooth within 20 minutes. I always appreciate the friendly staff who clearly communicate the procedure and the cost of the procedure as well as what my insurance covers. It makes going to the dentist so easy

I've been coming to Comfort Smiles for quite a few years now and I've always had a great experience. Rachel, my dental hygienist whom I've been seeing for years now is fantastic. Everyone else is wondering too. I would highly recommend them.

I went to this dentist for over a year for regular cleanings and a new crown. The cleanings were fine, but the crown they installed in October 2024 has caused ongoing pain and sensitivity. My new dentist informed me the crown was improperly seated—something that’s obvious even in the x-rays—causing it to grind against another tooth and wear down the enamel. Now I have to pay out of pocket to replace the crown and deal with the additional damage it caused. When I contacted Comfort Smiles to ask for partial reimbursement to help pay for the replacement crown, and offered to show x-rays as proof, they refused. Avoid this dentist. It will save you pain, time, and money.

Great experience. They always explain everything and tell you what they are doing before they do it. Very calm and supportive rather than shaming and stressful. Knowledgeable, warm, and friendly staff.

I give Stella 5 stars and I can’t be more grateful for her services. I put off going to the dentist for many years and my wife referred me to comfort smiles and specifically Stella. She was very patient and understanding with my situation and she took great care of me and made sure I was as comfortable as I could be. I highly recommend Stella and I am very pleased with her and the company.