Comfort Smiles Of Ann Arbor

This was my first visit to Comfort Smiles after many years of dental neglect. My appointment was with Dr. Handa. I have MAJOR medical and dental fears as well as serious medical issues so it was important to me that the staff understood. Dr. Handa and the staff were VERY sweet and supportive and seemed to understand. My appointment was for consultation and xrays to evaluate my mouth and I left the office feeling more comfortable and confident that I had chosen the right dentist. She told me to call if I had any questions. At that point I would have given Comfort Smiles a 5-star review....but then things changed. Later that day (Wednesday) I realized I did have a few questions so called the office but my dentist had already left for the day so they left a message on her desk. On Thursday I did not receive a call and late in the day I called the office again to discover that she had once again left for the day and wouldn't be back in the office until Monday. I left another message and to be safe I made an actual appointment for Tuesday just to answer a few questions (not good use of anyone's time or resources). I know I'm a bit "high maintenance" because of my fears so not receiving a call was really upsetting and clouded my whole experience. I'm pretty upset about the lack of communication and believe that this is as important as the actual office visit. This is an update (5 days since my original appointment) I have left a number of messages for the dentist to call me and still haven't received a response. I'm going to the office tomorrow to pick up my x-rays (if they'll even give them to me) and will not return to this office. If a simple phone call can't be managed. I have no trust whatsoever in the care they provide.

I’ve been a patient here for a little over a year and have had the best experiences! The staff is so friendly and they have gone out of their way to make sure insurance covers the cost of my care. They also have in house orthodontics services which makes it so much easier to get the care I need. Special shoutout to Jigar, the best dental hygienist, who always takes extra time to ask about me and how I’m doing. Dr. Piper is awesome too!