My heater broke down before the start of winter, I called a trusted Werribee company (it has a fruit in their name) they came out was there for 1 minute and told me that I needed a replacement heater, quoted me nearly $5K, I rang Luke weeks later he told me that he could probably repair it and that I wouldnt need a new heater, Luke went out of his way, came over on sunday and fixed it for $300. I cannot reccomend Luke highly enough, he is honest and an unbeleivable guy with good values that doesnt go ripping people off.