Robby at Colorado Spa Pros went above and beyond, even though he couldn't fix our cedar hot tub. Here's why. Our recently installed tub had several issues, including a leaking jet assembly. Placement of the tub in our deck made potential repairs extremely difficult and expensive. Robby spent a considerable amount of time over email answering all my questions, trying to diagnose issues and offer advice. Eventually, he drove over 2 hours to come help. He spent over an hour with me on the deck in the cold and wind, checked ever angle and tried to think of every possible solution to our problem. In the end he was honest enough -- and disappointed -- to say he couldn't repair it, but suggested that I try applying Plast-Aid to all the PVC joints that I could reach. The fix worked. Robby refused to take any payment. Of the 15 hot tub companies I initially contacted 10 didn't even bother replying. Colorado Spa Pros was the most responsive and considerate by far. I highly recommend Robby and his team: professional, understanding, thorough, knowledgeable. You can't go wrong!