This was the first time I had met Dr. English and when he walked in & introduced himself , he asked me how my vacation was which meant he was familiar with my previous visit & had read it thoroughly. He explained, in detail, the procedure I may or may not need & did not force the issue. Instead he advised me to do some other things that might help & return in 3 months to see if I had made a decision one way or another. He was cordial, knowledgeable and informative. Very pleased & would definitely see him again.