After calling a couple of other outfits that were too busy to get to me I called these guys. Totally responsive!! I didn’t leave a message at first but they followed up on my missed call. They came out same day and diagnosed. Got my parts over the weekend and fixed my hat perfectly on Monday. More importantly- when the tech got there he knew every detail I told the office. He went to work right away and had a diagnosis in 15 minutes. Came back with the parts and installed, reprogrammed, made sure it all worked. Well dressed, experienced prompt and polite. Can’t say enough about this experience.