I have been a member of this gym for over six years, and unfortunately, I’ve noticed a decline in both the quality of service and overall experience. Recently, I had an issue where my account was mistakenly cancelled due to confusion with another member who shares my last name. When I approached management to resolve the situation, I was disappointed by the way I was spoken to—particularly by the manager, Lauren, whose tone felt unnecessarily demeaning. This was not the level of respect or professionalism I would expect after being a loyal member for so long.
Additionally, I’ve observed that membership dues have continued to increase without any meaningful improvements or added value to justify the higher costs. With several new gyms opening nearby that offer friendlier staff and more competitive pricing, it’s hard to recommend this facility at this time.
Based on my recent experiences, I would advise prospective members to explore other options in the area.