ClockTower Cars

Cancelled my booking on the day of, claiming there were no drivers available in the area. If you confirm a booking a week in advance, you should ensure a driver is arranged. Avoid this service if you need a reliable taxi.

Awful, unsafe and unacceptable. Booked a taxi to Gatwick and also the return home 5 days later. When the first taxi came it had a child’s booster seat when I requested a rear facing baby seat for my 12 month old. The seat that came was a seat for 4+ year old (I checked the label). At 4am we had little choice but to go with it. I rang when we arrived at the airport to explain the situation and can we double check we will have a baby seat on return, I was assured we would. 5 days later and the same car seat turns up, a booster seat not even with any straps so my 12 month old is using an adult seat belt, slumped in the seat, which is so unsafe and unacceptable. I rang again to explain the issue and was told a manager would call me back, no one did so I rang again a few days later, again no call back. I sent a message on their website requesting a call back and still nothing. Totally unacceptable, unsafe and will not be using again. Clearly don’t take the safety of passengers seriously!