Every estimate we Give includes a full Service, this does not mean a drop of oil, this involves stripping the Clock or Pocket Watch down to Component parts cleaning bushing pivot polishing pegging out etc etc, Doing a Full service Correctly will often be all your Timepiece needs, majority of Antique Timepieces have not had a Service for a Longtime if Ever, this is Because there are very few Clockmakers/watchmakers Left & the ones that are from my Experience take pride in there work So We are never short of work. We as a Family Run Business are Very proud of our 5 Star Reviews Here & Across the Internet the Reason we have these great reviews is We take pride in our work, & Always include a Full Service in the Repair schedule there is no Exception to this rule, we explain everything to our customers in plain Language, & we are patient & treat all our customers with the respect they deserve, we Keep customers informed & if we can give an idea of Completion we will . Every customer is as important as each other, We have a booking System this Ensures Every Timepiece Receives the Care & needed to get the job right, We don't overbook We find the booking system works well for us & our customers. We Advise if parts are needed & realistic Availability or if the parts can be made which is often the case with Antique Clocks, Thankfully we have the Equipment & Skills to do this if Necessary. YOU CAN HAVE A LOOK AT OUR CHANEL ON YOUTUBE https://youtu.be/pa_t23IB5t0 THIS