Clayton Valet

This is the ballet service used by Missouri Baptist hospital. I have had numerous excellent experiences with the individuals who work ballet at this location. Technically, there are several valet locations at Missouri Baptist hospital, but all of them are provided by this company. They do an excellent job, hiring friendly and considerate people. Today I dealt with a gentleman named Cameron and he helped me out tremendously and did not seem bothered or put out in any way. Thanks so much

While parking our car on a very busy Saturday, the keys were misplaced. Fortunately, with a lot of help from and persistences from the manager and our daughter, along with a well functioning apple air tag, they were located about a week later. I appreciate the positive and helpful attitude and communication from the manager and supervisor. We feel very comfortable with the quality and friendliness of this company,.

In the past two months, I've had the pleasure of using Clayton Valet's valet services at the Barnes Hospital Plaza, and each experience has been outstanding. The staff is always incredibly friendly, professional, and courteous. I was so impressed by their service that I felt compelled to leave a nice review, just to let their management know what a fantastic job their staff is doing. Thank you all so much and keep up the good work!

I go to Depaul hospital offten for INR test, i had a knee replacement on July 3 this year. The workers are kind and very helpful when i get into my truck. They work very hard.

I stayed at the Element Hotel on May 2nd. The only “secure” parking option, as explained to me at check-in, was valet—because the back lot lacks security cameras and has a history of break-ins. Naturally, I opted for valet. I handed over my keys, trusting the hotel’s assurances of safety and professionalism. That trust was a mistake. Upon returning home after checkout, I noticed damage to the rear quarter panel of my car. I immediately contacted the hotel and filed a claim with the valet. I was told to follow up in a few days, which I did. Their response? A flat-out denial of responsibility, citing “lack of video evidence.” So, I obtained the video evidence myself. It clearly shows their driver parking my vehicle, walking directly to the damaged area, examining it not once, not twice—but three times—before mysteriously relocating my car across the garage. Tell me: why would a driver repeatedly return to and loiter around a specific section of a car if he hadn’t noticed something—or caused it? Let’s call this what it is: tampering with evidence and an amateur attempt at damage control. Despite the footage, despite a police report, despite common sense, the claim was again denied. To make matters worse, my insurance adjuster informed me that the valet manager refused to cooperate or provide any helpful information. That’s not just negligent—it’s obstructive. I didn’t damage my car. Their driver did. The refusal to accept responsibility is nothing short of dishonest. Anyone claiming otherwise after viewing the footage is willfully blind or simply lying to protect their bottom line. The negligence here is staggering—and the cover-up is even more insulting. I’m left wondering how many other guests have had their property damaged by this team and either didn’t notice or gave up fighting. The valet claims to “take ownership” when they’re at fault—but based on this experience, that seems like a hollow, PR-friendly lie.

My dad and I recently had the pleasure of using your valet service at HSHS. The level of care my dad received was unmatched, and your valet service was truly amazing. Thank you to the entire valet staff for their exceptional service. Tracy B.

We stayed at the Element Hotel for a family wedding and were extremely disappointed with the valet service provided by Clayton Valet. Despite paying $28 per night, my friend’s car was damaged while in their care. We have clear video evidence showing exactly what happened, yet Clayton Valet has refused to take responsibility or cover the cost of the damages. This level of negligence and lack of accountability is unacceptable. We trusted them with our property, and they failed to deliver even the most basic level of care. We will be sharing our experience across social media platforms to ensure others are fully aware of the risks involved with using their service. We urge Clayton Valet to do the right thing and take full responsibility for the damage they caused.

We used Clayton valet for a customer event and they were prompt, polite and willing to do whatever it takes to make everyone's experience a good one!

Clayton Valet was very professional and greeted upon coming to vehicle. Supervisor was awesome as well on giving professional directions

This place does not give a crap about their customers. We went to a wedding and we all stayed at the element hotel. They charge $28 dollars per night and then they wrecked my sister in laws car. We have video evidence and they refuse to pay for damages. I will be making a few videos to post on social media as well. Hopefully they do the right thing.