If I could give zero stars, I would.
I brought my 2026 vehicle with only 18,000 miles in on May 4th for a warranty transmission concern. I have owned this vehicle less than six months, and the experience with the service department has been unacceptable.
I was not provided a loaner vehicle and had to pay out of pocket for transportation while my vehicle was being serviced. On May 6th, the dealership app showed my vehicle as “ready,” so I drove over an hour to pick it up, only to arrive and be told it was not ready.
On May 7th, when I picked up my vehicle, I discovered a large crack across my windshield that was not there prior to service. I immediately notified the dealership. The dealership acknowledged the damage and scheduled replacement with OEM glass.
The first replacement appointment was scheduled for May 11th; however, the replacement windshield arrived scratched and could not be installed. I missed work twice and was late three times dealing with repeated appointments and delays.
Afterward, I was told that because I lived over an hour away and had already missed so much work, the technician would come to me. Instead, I received no communication for over two weeks. I finally reached out myself and was told via text message that the windshield still had not arrived.
As of today, I am still driving a vehicle with a cracked windshield damaged while in the dealership’s care and still have no clear timeline or proactive communication.
The issue is not only the damaged windshield. Things happen. The problem is the lack of communication, urgency, and accountability afterward.
I would not recommend this service department.
.