Verified

Classic Buick GMC

  • GMC Dealer in Houston
  • Closed
  • 4.5
    (4422)
Classic Buick GMC
Reviews
4.5 out of 5
(4,422 reviews)
4.5
5
4
3
2
1
Selena Tobar
2 weeks ago
Jessica was the person to help me today to trade my old car and get a new car. I was super nervous and scared to even get a new car. She made it feel so smooth. I provided everything I wanted when I purchasing a new car. And she made sure to pay attention and show me what I was looking for. I ended up leaving the lot w a completely new car and happy I felt super thankful and safe for her patience and attention 🥰
CHRIS OSORNIO
3 months ago
I had an amazing experience at the dealership! We ended up purchasing two vehicles, and my family absolutely loves them. Rafael made the entire process smooth and stress-free. He was incredibly friendly, helpful, and made sure all of our questions were answered. Rafael really went above and beyond to help us find the right vehicles for our family and made sure we were comfortable with everything before we left. Customer service like this is hard to find these days, and Rafael truly made our experience a great one. If you’re looking for someone who genuinely cares about helping you and making the process easy, I highly recommend asking for Rafael. Fantastic service from start to finish!
Stephanie Heitman
3 months ago
I had great service from the first time I set foot out of my car. Mark Minnis, my sales person, was professional and caring. He listened to what I was looking for. He did two test drives with me on the two cars I wanted. Once I decided on which one I wanted, he actually listened for the amenities and the colors that I wanted. He searched the company and found the exact blue one I wanted. He kept me updated on delivery dates and financial application status. I will visit and recommend Mark for any car needs. The manager Chris Peacock was great as well. He gave financial updates and went out of his way to bring me the car to the house since he would have to leave before I could get there. Financial application was handled by Pedro Lopez. He completed everything electronically. Overall I would give 10 stars if I could. I definitely recommend them.
Jailya Wooden
4 weeks ago
If I could give zero stars, I would. I brought my 2026 vehicle with only 18,000 miles in on May 4th for a warranty transmission concern. I have owned this vehicle less than six months, and the experience with the service department has been unacceptable. I was not provided a loaner vehicle and had to pay out of pocket for transportation while my vehicle was being serviced. On May 6th, the dealership app showed my vehicle as “ready,” so I drove over an hour to pick it up, only to arrive and be told it was not ready. On May 7th, when I picked up my vehicle, I discovered a large crack across my windshield that was not there prior to service. I immediately notified the dealership. The dealership acknowledged the damage and scheduled replacement with OEM glass. The first replacement appointment was scheduled for May 11th; however, the replacement windshield arrived scratched and could not be installed. I missed work twice and was late three times dealing with repeated appointments and delays. Afterward, I was told that because I lived over an hour away and had already missed so much work, the technician would come to me. Instead, I received no communication for over two weeks. I finally reached out myself and was told via text message that the windshield still had not arrived. As of today, I am still driving a vehicle with a cracked windshield damaged while in the dealership’s care and still have no clear timeline or proactive communication. The issue is not only the damaged windshield. Things happen. The problem is the lack of communication, urgency, and accountability afterward. I would not recommend this service department. .
Nikolle Hernandez
2 months ago
Jay and Geno were GREAT! I couldn’t be more grateful for that outstanding duo! I truly appreciate when people care about their customers. Jay is a great guy and will definitely help you get you in the car you want! I highly recommend if you here, go look for Jay! Sweetest guy you’ll ever meet and very professional 🖤
Binoy Thomas
2 weeks ago
I sent a polite and reasonable message to the dealership immediately after purchasing a vehicle, explaining that after bringing it home and evaluating it with my family, we realized it was not the right fit for our needs. I respectfully asked about the possibility of exchanging it for another vehicle in their inventory and even offered to put down additional money to make the deal work. What happened next was incredibly disappointing: complete silence. Not only did I receive no assistance, but I didn’t even get the courtesy of a response. A simple acknowledgment, phone call, or email explaining my options would have demonstrated basic customer service and professionalism. Instead, once the sale was completed, it felt like my concerns no longer mattered. Buying a vehicle is a major financial decision, and customers deserve to be treated with respect both before and after the sale. The lack of communication and follow-up from this dealership speaks volumes about how they value their customers. Based on my experience, I cannot recommend this dealership. If customer service and responsiveness are important to you, I would strongly suggest looking elsewhere. One star.
Kenneth Mark
3 months ago
We had a great experience with our car salesmen Chris and Aiden Peacock. They worked hard to get us into our brand new 2026 Buick Envista. Their customer service was excellent and they went above and beyond to make sure we left happy. 10/10 highly recommend. If you're looking for anyone to get the job done, they are the ones to see.
Gabriel Hernandez
Edited 3 weeks ago
Bryan Lacy was wonderful in helping us get our first EV truck! Friendly and receptive, very informative and helpful in the process. So glad we stopped by and excited about our purchase and experience!
Kaylah Valdry
3 months ago
Carl was amazing to work with! He made the entire car-buying process smooth, stress-free, and actually enjoyable. He took the time to answer all my questions and helped me find the perfect car without any pressure. I truly appreciated his professionalism and patience. If you’re shopping at this dealership, definitely ask for Carl!
Denise Devalcourt
2 months ago
What a GREAT day for car shopping with Michael Dunn! 2 cars purchased and he got us a Dunn Deal! Will definitely be back in the future! Ask for him for any sales needs!
Loading…
This site uses cookies from Google to deliver its services. By using this site, you agree to its use of cookies.