Classic Buick GMC

I had an amazing experience at the dealership! We ended up purchasing two vehicles, and my family absolutely loves them. Rafael made the entire process smooth and stress-free. He was incredibly friendly, helpful, and made sure all of our questions were answered. Rafael really went above and beyond to help us find the right vehicles for our family and made sure we were comfortable with everything before we left. Customer service like this is hard to find these days, and Rafael truly made our experience a great one. If you’re looking for someone who genuinely cares about helping you and making the process easy, I highly recommend asking for Rafael. Fantastic service from start to finish!

BUYER BEWARE – Classic Buick GMC This review is being written not only for other consumers, but in hopes that leadership at Classic Buick GMC and corporate customer care will look into how customers are being treated by this service department. Our experience has been a nightmare since the day we drove our brand-new vehicle off the lot. After service, our vehicle was returned in unacceptable condition, and our windshield had a chip and a crack running down it. We reported the issue and sent photos to Marilyn in the service department. She initially responded regarding the windshield, but when we sent photos showing the condition the vehicle was left in and raised additional concerns, communication stopped completely. Despite multiple calls and text messages, we received no response, no accountability, and no follow-up. My husband eventually spoke with another employee who told us it would be “best to take our vehicle somewhere else” because we live too far away. Interestingly, distance was not an issue when they wanted us to purchase the vehicle. When we took the vehicle elsewhere, that shop refused to work on it because they stated they did not cause the damage and did not want to be responsible for someone else’s work. We also dealt with Anthony in the service department for over a year, and communication has been extremely poor. For three months we were told the windshield had been ordered and scheduled for replacement. After finally speaking with a manager, we discovered the windshield had never even been ordered. Messages are left on read, calls are not returned, and problems are never resolved. The pattern is simple: customers are told what they want to hear, and then communication stops. When customers spend their hard-earned money on a brand-new vehicle, they should expect professionalism, accountability, and basic customer service. Unfortunately, that has not been our experience with Classic Buick GMC. Because of this experience, we will never purchase another vehicle from Classic Buick GMC again, and I hope this review prompts dealership leadership or corporate representatives to take a closer look at how their service department operates.