Civic Group

Initial install was poor quality. Bad after hours support. No COC. Install team are unprofessional. Smoking and coughing at my backdoor for hours on end. I had 2 other installers tell me the install was done poorly and the inverter setup incorrectly. However when the setup was corrected to a lithium battery setup(as that's what I have) the system goes into alarm mode and restarts for no reason. Civic response was to set it as gel batteries again. They did not fix the issue they put a band-aid on it, and my batteries are probably paying the price. Worst Solar installer I have had to deal with.

Initially dealing with Civic was fantastic, getting the install done and the system up and running. That's where the good ended, i never got a COC for the new system as they didn't want to work on the previous wiring ,after hours support when lightning hit the system took 2 months to conclude, in which time i had no inverter system. Battery was replaced, Inverter was repaired. Inverter stopped working 8 months later, for no reason, warranty was only 6 months. I had to purchase a new inverter for another 30 000 with the install, the team who did the install scratched the original battery case heavily in transit when they took it to test, as well as the brand new inverter. Big scratch over the screen.