City Home Comfort

We chose to go with City Home Comfort because of the patience and professionalism of their customer service rep, Shawn Kahn. A tech nerd, he patiently walked me through the many options, specs and tradeoffs to enable me to choose a hybrid heat pump comination that balances our priorities of comfort and envioronmental responsibility while remaining within a reasonable budget. He outlined all of the items included in their quote that it turns out were not included in the lower initial quotes received from their competitors. His professionalism was matched by the installation crew that communicated well through the process and did a very neat and careful installation. It's only been running for a few weeks and so far everything has worked perfectly. They matched the equipment warranties with equally-long labour warranties (in the case of the heat pump up to 12 years). If I ever have a service issue that changes my recommendation I will update this review or post a supplement.

An HVAC company (not City Home Comfort) referred by my insurance broker replaced my hot water tank and recommended and installed a Rinnai RX160iN tankless water heater, promising instant hot water. Instead, it took four times longer for hot water to reach the taps than with my previous tank, and my water pressure dropped significantly. When I asked the owner to replace the clearly undersized unit with a standard tank at the cost of a tank, he refused — even after I told him I had consulted three respected local HVAC companies, all of whom said they would not have recommended tankless for my home and would have replaced it with a tank at a tank cost, and trained their staff better. I appreciated their professionalism and advice, despite not being their customer. Shortly after, the tankless stopped producing hot water altogether. Needing a replacement quickly, I again contacted the three companies. All were helpful, but I chose Shawn at City Home Comfort because he offered the best price and the quickest installation date. His guidance, patience, and knowledge were amazing! The installation was prompt and professional, and City Home Comfort matches their parts warranty with labour — my new tank includes six years parts and six years labour. Shawn receives many referrals from past clients, and I can see why. I highly recommend City Home Comfort.